• Wherever mentioned 'we' and 'us' refers to Isi Creative.
• Wherever mentioned 'you' refers to the Client in question.
• The following Terms and Conditions pertain to each job we perform. These Terms and Conditions serve as an agreement between Isi Creative and you, the Client.
• Each client is required to express acknowledgement of the following Terms and Conditions. Upon receipt of this acknowledgement, the Client agrees to be bound by the terms. This acceptance contracts all future work between the Client and Isi Creative.
• All work is carried out by Isi Creative on the understanding that the client has agreed to these Terms and Conditions.
• These Terms supersede any prior verbal agreements.
• The Client agrees, and is encouraged to ask questions regarding any sections of these Terms and Conditions that they do not understand, before commissioning any amount of work from Isi Creative.

Procedure

• Proof of orders must be given in writing - either by email or hard-copy.
• The Client agrees not to re-sell the product or service to any third party without express permission from Isi Creative.
• Isi Creative retains the right to decide if requests made by the Client ever become unreasonable. Artwork modification requests that are labelled by Isi Creative as unreasonable are subject to delay in being carried out, refusal of being carried out, or incurrence of additional charges.
• Turnaround times are target times only and Isi Creative can accept no liability for failure to meet a deadline.
• The Client is solely responsible for the proof and approval of the final design before development or production. This includes spelling, grammar, punctuation, images etc. Any alterations or amendments required by the Client after acceptance of the final design copy may incur an additional charge to the Client.
• Isi Creative reserves the right to refuse service.

Payment

• Payment may be accepted by bank transfer, credit card, debit card, UK cheque or via PayPal.
• Isi Creative is not responsible for payments claimed to be lost by mail, sent to the wrong address, or otherwise not received.
• A 33% deposit is due upon the acceptance of these Terms and Conditions. The remaining 67% balance is due upon supply of the service or product.
• Charges for services provided by Isi Creative are negotiated prior to commencement of work and are provided in a proposal, which must be acknowledged by the Client.
• Quotes remain valid for thirty days from date of preparation. If the client's final order changes from the original specification made for the quotation, we reserve the right to vary the quotation.
• A verbal estimate will not be considered as binding until the amount has been confirmed in writing and accepted by the client.
• Payment is due upon receipt of invoice.
• Invoices are sent via e-mail, although hard copies are available on request.
• Accounts that remain unpaid thirty days after the date of invoice may be subject to interest. The Client agrees to pay any other reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Isi Creative in enforcing these Terms and conditions.
• Products may be withheld or reclaimed until full payment has been made. This does not relieve the Client of full payment.
• If a project does not show any movement for thirty days through failures of the Client's non-co-operation or lack of supply of content or materials, Isi Creative reserves the right to demand payment of the remaining project costs from the client and to suspend all work until such monies have been received.
• Cheques returned for insufficient funds are assessed a return charge.

Termination

• Isi Creative will use all reasonable endeavours to complete its obligations under the customer contract. If unable to do so for reasons beyond its reasonable control it may terminate the customer contract by giving seven days notice in writing. In such circumstances, Isi Creative shall render an invoice for such part of the service or product that has been delivered or completed and not previously billed.
• Termination of services by the Client must be requested in writing and will be effective on receipt of such notice. Cancellation is subject to a percentage of the total proposal amount.
• Work terminated at the draft stage requires 33% of the total project amount (usually already covered by the deposit). At design stage, 67% of the total project amount will be payable. At production or development stage, 100% of the total proposed project amount will be payable. Isi Creative reserves the right to define at which particular stage a project lies.

Support

• A one month warranty on our development work comes free of charge after final payment has been made. This covers live testing and to ensure that all our developments have been coded per the original project specification.
• Support strictly covers bugs, spelling errors and functionality failures and does not include any design modifications, functionality changes or site enhancements. Such items are subject to a separately negotiated maintenance agreement or a one-off amendment charge.

Web

• Best efforts are made to achieve cross-browser compatibility. Unfortunately we cannot guarantee that the appearance of any website will not alter within the confines of non-specified browsers or monitor dimensions.
• We are prepared to register domains on behalf of a client but are not held responsible for there upkeep, unless stated. The Client has full responsibility for the renewal of a domain.
• All efforts to keep a site up and running will be carried out with due diligence. We cannot be held responsible for third-party server failure.

SEO

• We can not guarantee any results from submitting a website to a search engine, but we will ensure best results possible through Search Engine Optimisation.

Print

• We will inform the client if content supplied is - in our professional opinion - not of suitable quality for production. However, if the client once apprised of this, chooses to retain use of the content in question, Isi Creative will not be held responsible for the quality of reproduction.
• Unless stated by the client, Isi Creative will decide weight and finish of any printed materials.
• We cannot be held responsible for any errors incurred by the printer, such as finished sizes, crop position etc.

Copyright

• Any design or production of Isi Creative may not be reproduced, copied, modified, distributed, republished, uploaded, posted, transmitted, sold, commercially exploited, publicly displayed or publicly performed in any form or manner without prior written permission.
• All work designed by Isi Creative for use in a Client's product will remain the property of Isi Creative.
• The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Isi Creative rights to publish and use such material.
• The Client is further responsible for granting Isi Creative permission and rights for use of material it provides and agrees to indemnify Isi Creative from any claims resulting from the Client's negligence or inability to obtain proper copyright permission.

Liability

• In no event shall Isi Creative be liable for any loss of business, profits or anticipated savings, or for any other indirect consequential or economic loss.
• We will not be responsible for any loss or damage to data - copy or original.
• Isi Creative shall not be held liable for loss, failure or delay on completion of any contract due to circumstances beyond its control. This includes loss of power supply, mechanical breakdown, computer virus, loss of materials, fire, storm, flood, drought, act of God, war, civil disturbance, strike, terrorism or any other event beyond the reasonable control.
• Isi Creative neither endorses, nor holds responsibility for any content, actions or infringements carried out by a client or third-party including copyright issues, trademark issues, domain disputes etc.

Privacy

• Each party to this agreement will at all times keep confidential information acquired in consequence of this agreement, except for information which they may be entitled or bound to disclose under compulsion of law, requested by regulatory agencies or professional advisers where the information is necessary for the performance of their professional services.
• The Client agrees that Isi Creative can use the Client’s details, company logo and reference in its client list.

Government

• These Terms and Conditions shall be governed and interpreted pursuant to the laws of the United Kingdom. If any part of the Terms and Conditions are considered unlawful or unenforceable that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Rights of Revision

• Isi Creative reserves the right to revise its policies at any time.

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